• Secure payments
  • Free delivery in Switzerland and Europe
  • 1 year warranty

Terms of Service




This website is operated by INVIN. Throughout the site, the terms “we”, “us” and “our” refer to INVIN. INVIN offers this website, including all information, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. INVIN is entitled to transfer some or all rights or obligations relating to these Terms and individual contracts concluded under them to one or more third parties.





By agreeing to these Terms of Service, you represent that you are at least the age of majority or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site. We reserve the right to refuse service to anyone for any reason at any time.


You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


You agree not to reproduce, duplicate or copy the products, photos, texts or any contact on the website through which the service is provided, without express written permission from us.


The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. If any individual clause of these Terms should be entirely or partially void and/or ineffective, this shall not affect the validity and/or effectiveness of the remaining clauses or parts of such clauses.





We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We have made every effort to provide you with high quality products but we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. We are not responsible if information made available on this site is not accurate, complete or current. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


All prices are inclusive of legally applicable VAT in Switzerland. When ordering products for delivery outside of Switzerland, you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance are your responsibility; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information.


Prices are subject to change without notice. We will not be liable to you or to any third-party for any modification or price change of the products. Prices of our products do not include shipping cost unless otherwise stipulated on the website.


By clicking on the “Purchase” button, you submit a binding order for the products listed in the shopping cart. We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.





The products remain our property until the full payment has been made.


The purchases can be made with credit card, or PayPal.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


Unless otherwise specified, invoice payments shall be due and payable within 14 days after the date of the delivery of the product. If any invoice is not paid within 30 days after the date of the invoice, we may charge you a late fee of 10 CHF for such invoice; in addition any amounts payable not paid when due will bear interest at the rate of one and one half percent (1.5%) per month or the maximum rate permitted by applicable law, whichever is less. If we  collect any payment due at law or through an attorney at law or under advice therefrom or through a collection agency, or if we prevail  in any action to which you and INVIN are parties, you will pay all costs of collection, arbitration and litigation, including, without limitation, all court costs and INVIN's reasonable attorneys' fees.


We may issue discount vouchers or sell gift cards. These may only be used on future purchases. Special conditions such as minimum order value may apply for discount voucher. We reserve the right to only accept one voucher or gift card per order. We do not pay interest on any existing credit. The validity of a voucher or a gift is limited to one year after issue unless explicitly states otherwise.





Switzerland: the ordered products will be delivered to any valid postal Switzerland. The delivery of ordered products in Switzerland generally takes place within 3-5 working days.


Other countries: deliveries will take place as stated on the website.


Shipping costs will be invoiced in addition to the costs of the products, unless stipulated otherwise in the purchase process. You are obliged to accept the delivery of the shipped products.


If the products are not in our inventory, a delay in delivery may result. We make every effort to display as accurately as possible the availability of our products on our online shop. If the product information is inaccurate on our online shop at the time of the purchase order, you will be informed immediately and entitled to withdraw your order with 10 days by written request to invin@invinjewellery.com. No further claims shall apply. In case of withdrawal, any payment already issued will be refunded. If you do not withdraw from the contract, the goods will be delivered as soon as availability permits. We accept no purchasing risks.


The risk of accidental loss or deterioration of the product by delivery shall be transferred by the purchaser upon delivery of the product to the person responsible for shipment (e.g. mail, shipping agent).





You can return the products within 14 days after delivery. You must inform us previously via email at invin@invinjewellery.com. Only unused and undamaged products with the undamaged identification tag and original packaging will be accepted. For hygiene reasons, we do not accept return of earrings unless they present a manufacturing default. Return shipping will be at your expense.


Once your return is received and inspected, we will send you an email to notify you that we have received your return item. If you have fulfilled all requirements, we will refund you all payments received less the shipping costs to your original payment method within 21 days. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered back to you at no expense. If you refuse the above delivery, we reserve the right to retain the products and the amount paid for your purchase of the product.


You can exchange the products within 14 days after delivery. You must inform us previously via email at invin@invinjewellery.com. We are only able to process exchanges for the same product in a different size, with the limit of available stock. Return shipping is at your expense, but we will send you the exchange free of additional shipping fees. The strict return policy above also applies to exchanges.


For more detail, please review our Return Policy.





Our warranty only covers manufacturing faults checked and confirmed by INVIN within 1 year from the date of delivery. Manufacturing faults must be reported to invin@invinjewellery.com immediately upon discovery, with a picture or a description of the fault. We will examine your claims as quickly as possible. In some cases, a response may require more time as it requires the involvement of the manufacturer. If the manufacturing fault is verified, we will repair, replace, or, if necessary, refund the product. In that case, we will also cover the related shipping costs. For more details, please review our Return Policy.


The warranty does not cover damages caused by natural alterations, accidents, improper use or work by an unauthorized jewellery laboratory. In that case, we reserve the right to refuse any requests for repairs, replacements or refunds.


Your satisfaction is very important to us. If you are not satisfied with our delivered product, please contact us via email at invin@invinjewellery.com. Each claim must be submitted immediately after receipt of the product, on the day of delivery.


We do not take any responsibility for the consequences of any product care information or recommendations provided on our website.





Your personal data collected by us for purposes of product delivery, payments of the transaction and for customer care services. This data may also be used to check addresses and creditworthiness. You authorize us to process the collected data for our own marketing purposes and in particular to send you information on our products and services. You have the right to refuse use of your data for marketing purposes at any time.


The data required for the purchase of products is encrypted using SSL technology.


All personal information submitted through the store is governed by our Privacy Policy.





If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.


We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.


You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.





Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.





In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (b) to submit false or misleading information; (c) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (d) to collect or track the personal information of others; (e) to spam, phish, pharm, pretext, spider, crawl, or scrape. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.





In no case shall INVIN, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless INVIN and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.





These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the Swiss material law. The legal venue for all legal disputes arising from and relating to these Terms and individual contracts concluded under them is agreed to be Zurich, Switzerland. The applicability of the UN-CISG is excluded.





Questions about the Terms of Service should be sent to us at invin@invinjewellery.com

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