• Secure payments
  • Free delivery in Switzerland and Europe
  • 1 year warranty

Frequently Asked Questions

 

Does my INVIN jewellery have a warranty / guarantee? 
INVIN will repair or replace manufacturing faults free of charge up to 1 year from the original date of delivery.
 
Can my INVIN jewellery be repaired? 
This depends on the work required and will be evaluated on assessment. Please contact us for more details. In some circumstances it may not be possible to repair the damage caused.
 
How should I care for my INVIN jewellery?
Your INVIN jewellery should be handled with care at all times. Please refer to our Jewellery care guide located in our Toolbox.
 
How should I store my INVIN jewellery? 
Jewellery should be stored away from natural sunlight and heat, in a protective jewellery box. Please refer to our Jewellery care guide located in our Toolbox.
 
How do I return my INVIN jewellery?
Please refer to our Return and Refund policy.
 
Can I return or exchange INVIN jewellery purchased using a gift card? 
Yes, in that case, the amount refunded will be put back on to a gift card.
 
I don’t have a receipt. Can I still receive a refund, or exchange my INVIN jewellery? 
Yes, you should mention your reference number (order number INxxxx). For more details, please refer to our Return and Refund policy.

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