Frequently Asked Questions
This depends on the work required and will be evaluated on assessment. Please contact us for more details. In some circumstances it may not be possible to repair the damage caused.
Your INVIN jewellery should be handled with care at all times. Please refer to our Jewellery care guide located in our Toolbox.
Jewellery should be stored away from natural sunlight and heat, in a protective jewellery box. Please refer to our Jewellery care guide located in our Toolbox.
Please refer to our Return and Refund policy.
Yes, in that case, the amount refunded will be put back on to a gift card.
Yes, you should mention your reference number (order number INxxxx). For more details, please refer to our Return and Refund policy.